| 1. |
How do I
download and install Bursa Station Professional?
You can click the download link here
and follow the instructions on the page. |
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| 2. |
Our company
firewall has blocked the download of the file. Can you send me the
installation file via email?
Yes. Please send an email to admin@bursastation.com
, state your user ID and we will send you the
installation file by email. |
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| 3. |
Is there a
tutorial available?
Yes, click here
for online tutorial. |
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| 4. |
What are the
minimum PC system requirements to use your service?
Bursa Station Professional works on Window 2000/XP/Vista/7. Please see download page for more
details. |
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| 5. |
If I have two
PCs, can I install Bursa Station Professional on both of them?
Yes, you can. However, you are only allowed to login from one PC at any
time. Your second login will force the first Bursa Station Professional
PC to log out. |
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| 6. |
Do you provide
telephone support?
We provide free telephone support for registered users. You can call
(603) 2166 4518 during office hours for any technical related problems.
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| 7. |
Does Bursa
Station Professional support dual monitors?
Yes. If your PC supports two monitors, you can view the quotes on one
monitor, and view the charts on the other monitor. |
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| 8. |
What should I
do if Bursa Station Professional cannot work?
Firstly make sure that you have entered your username and password by
going to File, Settings. Next, check to make sure that you have an
internet connection by opening an internet browser (like Internet
Explorer) and surf to your favourite website.
If you are able to visit the websites, then you should check your
firewall settings. Disable your firewall application and reconnect your
Bursa Station Professional again. If your Bursa Station Professional
then works, you need to change your firewall settings. Please note that
Bursa Station Professional works best if one sets the Internet Security
to Medium.
If you are still unable to use Bursa Station Professional, please
disable your anti-virus software and reconnect to Bursa Station
Professional again. If Bursa Station Professional is working, you can
re-enable your anti-virus software. |
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| 9. |
How do I
configure the firewall to let Bursa Station Professional work?
Bursa Station Professional uses tcp port 3090 to connect to our
servers.
You should open the port on your firewall or configure your firewall to
unblock the Bursa Station Professional application. For
company firewall
configuration, our server ip range
is 203.223.145.1
– 203.223.145.62. If
your company uses a proxy service
for internet browsing traffic, kindly configure pass-through or no web
caching
for *.bursastation.com; this is to minimize network delays.
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| 10. |
I have tried
everything above and Bursa Station Professional or tick charts is still
not able to work properly. What can I do?
Please go to our support page at http://www.bursastation.com/support.pl
to check whether there are some files missing from your
Windows
installation. For tick chart users, there is also a test for the
appropriate Java version. |
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| 11. |
How can I
ensure that the time displayed in Bursa Station Professional is as
accurate as possible?
The time displayed in Bursa Station Professional is synchroized with
our application server every a few minutes. |
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| 12. |
How do I use
your Tick Charts?
Please click here
to find out more on Tick Charts. |
